Privacy Policy
Last updated: 26 August 2026
Who we are
This Privacy Policy covers the EDF mobile app and the EDF staff dashboard. These services are operated by ETHIO DANCE FITNESS ONE MEMBER PLC, based in Bole, Addis Ababa, Ethiopia.
Services within the app may be provided under the EDF Gym and Ethio Pilates brands.
We are responsible for the personal information described in this policy.
Email: ethiodancefitness@gmail.com
What we collect
When you create an account, we collect:
- Your first and last name
- Your phone number
- Your email address
- Your username and password
- Your sex, if you choose to provide it
- Your profile photo, if you choose to add one
Passwords are stored only in hashed form and cannot be read by EDF staff.
As you use the service, we may also record:
- Your memberships, packages and payment records
- Your class bookings, check-ins and attendance
- Your event registrations
- Coaching and progress information recorded by your trainer or instructor, including measurements and session notes
- Progress photos, only if you choose to provide them
- Technical records needed to operate and secure the service, such as sign-in times and the Internet Protocol address from which your device connects
Why we use your information
We use your information to:
- Create and manage your account and membership
- Provide the services and packages you purchase
- Manage class bookings, check-ins and attendance
- Record payments and issue receipts
- Register you for events
- Provide personalised coaching and track your progress
- Send account and service messages, including password-reset codes and information about your bookings or membership
- Keep the app and staff dashboard secure
- Detect and prevent misuse, fraud or unauthorised access
- Meet applicable accounting, tax and legal obligations
We do not sell your personal information to advertisers.
We do not use your personal information for third-party advertising.
Who can see your information
Only authorised EDF Gym and Ethio Pilates staff may access your information. Staff access is limited according to their role and responsibilities.
- Reception staff may see the information required for memberships, bookings, check-ins and payments.
- Your trainer or instructor may see coaching and progress information for members assigned to them.
- Trainers and instructors cannot access the progress information of members who are not assigned to them.
- Managers and owners may access operational and financial reports where required to manage the business.
Progress photos are private. They are not publicly accessible and are shown only to you and staff authorised to support your training or care.
Gym and Pilates records are kept separate. Staff assigned to one business cannot access the other business’s member records unless their authorised role specifically requires it.
Service providers
We use a limited number of service providers to operate the app and staff dashboard:
- Supabase provides database and private file-storage services. Our Supabase services are hosted in Frankfurt, Germany.
- Railway hosts the application and its supporting services in a European Union region.
- AfroMessage sends the SMS verification code used when resetting a forgotten password. It receives the phone number and temporary verification code needed to deliver that message.
These providers process information only to provide the services used by EDF.
Some personal information is therefore stored or processed outside Ethiopia, including within the European Union.
How long we keep your information
We retain your account information while your account is active and for as long as it is needed to provide the service.
When you delete your account through the app, the identifying information associated with your account is removed immediately. This includes:
- Your name
- Your email address
- Your phone number
- Your profile photo
- Your body measurements
- Your progress photos
- Coaching and progress notes connected to you
Account deletion is permanent and cannot be reversed.
If you request account deletion by email, we may need to verify that you are the account holder before processing the request.
Some payment, membership and attendance records may be retained for up to 10 years where required for accounting, tax, fraud-prevention, dispute-resolution or other legal obligations.
When these records are retained after account deletion, they are separated from your name and contact information so that they are no longer directly connected to you.
Your choices
You can:
- View and update your profile in the app
- Add, replace or remove your profile photo
- Ask us to correct information that is inaccurate
- Ask for a copy of the personal information we hold about you
- Delete your account and identifying information
- Contact us with a question or complaint about how your information is handled
You can delete your account from inside the app by following:
Profile → Account → Delete account
You can also review our Account Deletion page:
https://ethiodancefitness.com/account-deletion
To make a privacy request, contact:
We may need to verify that you are the account holder before responding to an access, correction or deletion request.
Some records cannot be deleted immediately when they must be retained for accounting, tax, fraud-prevention, dispute-resolution or other legal obligations.
How we protect your information
Connections between the app, dashboard and servers are encrypted.
Passwords are stored only in hashed form and cannot be read by EDF staff.
Access to personal information is controlled according to each staff member’s authorised role. Private files are not publicly accessible.
Administrative actions involving payments, memberships and progress records are logged to help maintain security and accountability.
Although we use appropriate safeguards, no electronic system can be guaranteed to be completely secure.
Age and accounts
The EDF app and its accounts are intended for adults aged 18 and over.
Some in-person services, including Beginner Ballet, may be attended by participants under 18. In those situations, the booking and app account must be created, controlled and managed by a parent or legal guardian aged 18 or over.
A minor may not create or independently operate an EDF app account. The parent or legal guardian must use their own contact and account information.
We do not knowingly collect personal information directly from anyone under 18 through the app.
If we learn that a minor has created or independently controls an account, we will delete the account and its identifying information.
If you believe this has happened, contact us at ethiodancefitness@gmail.com.
Changes to this policy
We may update this Privacy Policy when the app, our services or applicable requirements change.
When we make changes, we will update the “Last updated” date on this page. If a change is important, we may also notify users through the app or another appropriate method.
Contact us
For questions, requests or complaints about this Privacy Policy or your personal information, contact:
ETHIO DANCE FITNESS ONE MEMBER PLC
EDF Gym and Ethio Pilates
Bole, Addis Ababa, Ethiopia
Email: ethiodancefitness@gmail.com